Chery QQ6 Service Manual download pdf (Page 18)

Brief Introduction

“One-to-One” Consulting Service Card

Owner’s name: Date of Purchase:

Dealer of Sale Service: Model:

VIN No.

The following items shall be confirmed by the owner.

I. Confirmation of matters of concern when delivery (―√‖ for yes

and ―×‖ for no)

□ Basic methods of application has been introduced, vehicle has

been inspected face to face when delivery

□ Warranty service regulation has been clarified

□ Notices of driving have been clarified

□The significance of regular maintenance as well as maintenance

time/ mileage intervals has been clarified

□The significance of accepting maintenance /service in Chery

Authorized Service Station has been acknowledged.

□ "Maintenance Manual" and "Instruction Manual" have been

delivered, and reminded the owner to read carefully

□ Usage and function of Chery Company's customer service hot

line have been acknowledged

II. Introduction of ―one-to-one‖ consulting service mode ("√" for

yes and"×" for no)

□Always contact your service consultant if the owner has any

problem or requirement, while not someone else

□The service consultant is the only person who is designated by

the service station to communicate with the owner

□ "one-to-one ": only one service consultant shoulders the

responsibility of one owner

□ If not satisfied, owner can select another service consultant

III. Introduction of service consultant's main work （ "√" for yes

and "×" for no）

□ Service and reception of repair and maintenance requirement □

Accept complaints

□ Regular maintenance reminding and return visit □Consulting and

solutions for repair/maintenance

□Regular greeting return visit □Repair/maintenance

reservation accepting

□ Service activities reminding and return visit □ Annual review

reminding/accepting

□Significant festivals greeting □Miscellaneous items handling of

owner's requirement

IV. Establishment of ―one-to-one" consulting service relation

Business card of service

consultant

Signature of owner / date: Signature of service consultant/ date:

Second sheet Reserved by

owner

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Chery QQ6 Service Manual Page 18

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